At Denis Kickz, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. This Refund Policy outlines the conditions under which you may request a refund or exchange.
Refund Eligibility
To be eligible for a refund or exchange, please ensure the following:
- Request Timeframe: You must request a refund or exchange within [X] days of receiving your order.
- Condition: The item(s) must be unused, in their original condition, and with all tags and packaging intact.
- Proof of Purchase: You need to provide a receipt or proof of purchase.
Non-Refundable Items
The following items are non-refundable and non-exchangeable:
- Sale or clearance items
- Customized or personalized products
- Gift cards
How to Request a Refund or Exchange
To request a refund or exchange, follow these steps:
- Contact Us: Reach out to our customer service team via email at support@deniskickz.com or through our website chat.
- Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
- Return Instructions: Our team will provide you with instructions on how to return the item(s) and any necessary return shipping labels.
Return Shipping
- Customer Responsibility: You are responsible for the cost of return shipping unless the item(s) received were defective or incorrect.
- Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for returns. We’re not responsible for items lost or damaged during return shipping.
Refund Process
- Processing Time: Once we receive your returned item(s), we will inspect them and process your refund. Refunds are typically processed within [X] business days.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Exchanges
If you prefer to exchange an item for a different size or color, follow the same steps as for a return. Once we receive your return, we will send out the replacement item(s) at no additional cost.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will arrange for a return and cover any associated shipping costs. We will also send you a replacement item or issue a full refund, depending on your preference.
Contact Us
For any questions or concerns about our Refund Policy or to initiate a return or exchange, please contact us:
- WhatsApp: +594 694 05 23 21
- Email: support@deniskickz.com
- Website Chat: Available on our site
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.